Your right to withdraw
For a consumer purchase of WELTEN, you may withdraw from the contract within 14 days without giving a reason. The statutory period starts on the day the contract is concluded, subject to the required information being supplied and any statutory extension.
Send a clear statement to Anastasia Miller, WELTEN, Rümpeler Weg 29, 23843 Bad Oldesloe, Germany, or hello@welten.app. You may use the optional form below, but do not have to. Sending the statement before the deadline is sufficient. No recovery code or Link login is needed to declare withdrawal.
Refund and access
We arrange repayment without undue delay and no later than 14 days after receiving your withdrawal. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Stripe/Link processes the reversal. WELTEN does not deduct compensation for software use during this period.
Withdrawing a subscription stops future renewal and refunds payments already taken under the withdrawn contract. This includes the first monthly charge after the seven-day trial if withdrawal is still timely. Withdrawing a one-time purchase ends that paid entitlement. Your local forest, projects and history remain viewable and a session already running may finish with its reward.
Immediate access and Link protection
We do not ask you to waive withdrawal for immediate software access. Link’s EU consumer terms provide a 14-day period starting with access to or delivery of the purchased product. WELTEN honours that later deadline if access begins after contract conclusion. This does not shorten any statutory period or remove other mandatory or provider protections.
Optional withdrawal form
To: Anastasia Miller, WELTEN, Rümpeler Weg 29, 23843 Bad Oldesloe, Germany; hello@welten.app
I hereby withdraw from my contract for the following WELTEN purchase/subscription:
Purchase or subscription: ____________________ Order date/reference, if available: ____________________ Access date, if different: ____________________ Consumer’s name: ____________________ Consumer’s address: ____________________ Reply email: ____________________ Date: ____________________ Signature (paper only): ____________________
A reference helps locate an order but is not a condition for valid withdrawal. Do not include full payment-card details or your recovery code.