Recover your purchase

Your recovery code lets you restore your purchase on another Mac. If you have lost it, you can replace it by confirming the email address used for your original purchase. No WELTEN account is needed.

Recover with my purchase email

How it works

1. Request a link to your original purchase email. The link is valid for 30 minutes.
2. Open the link, confirm your email and choose the purchase you want to recover.
3. Create a new code, then copy it or save it privately as a text file.
4. In WELTEN, open Settings → Access & billing → Restore purchase or beta access. Paste the code and choose Restore access.

The old code stops working for recovery. Your existing Macs stay activated. If both device slots are in use, WELTEN lets you choose which installation to replace.

Older versions may still show your old code. Paste the new code into the restore field and use the latest WELTEN version.

What recovery does

Recovery restores ownership of your purchase. It does not restart a trial, extend a subscription or restore refunded access. Your forest and history stay on each Mac; they are not synced or restored from our servers.

Keep access to your purchase email

You need access to the original purchase mailbox. Support can help with the process, but cannot transfer recovery to a different email address. If you lose both your saved code and access to that mailbox, we cannot recover the purchase.

Personal beta access continues to use the code in your invitation. For help, reply to that invitation or contact hello@welten.app.